Voice Logger Solutions

Increasingly, most business transactions take place over the telephone. Promises are made (and broken) and often when it comes to a post mortem, it is often one person’s word against another’s. In order to take this uncertainty out of day-to-day transactions, many businesses are routinely recording telephone conversations using Voice Loggers.

Core Benefits

Quality Control

Call handling can be monitored on a regular basis to enhance the performance of the employees. Regular check on the live and recorded calls allows to prepare appraisal reports that can be utilised to enhance the communication skill.

Customer Satisfaction

Whether your customers are companies or individuals they are vital for your organisation. Customers whose needs are not met will not continue to do business with the companies from whom they are buying.

Dispute Resolution

Recording of the telephone conversation can be priceless when you overcome disputes in your business. The logged conversations act as an important proof to solve the differences and retain the respect of your customers.

Policy Compliance

The customer support representative in your office is aware of the call monitoring process taking place at the back-end. This makes the staff to be more precautious while speaking to the customer over phone.

Organisational Development

Monitoring the complete telephone network helps to understand the interactions between customer and the support staff. Continuous reviewing of the calls enhances the efficiency of the staff thus resulting in complete customer satisfaction.

Performance Management

There are chances that the front office or the customer support staff while answering the calls may commit speech errors. The staff can hear their own voice conversations with the customer to avoid mistakes and improve call etiquette.

Interaction Monitoring

Ensure the best performance in the organisation from interaction monitoring over phone. Daily assessment will let you know whether proper call etiquette is followed while conversing with the customers over phone or does your staff requires any training for improving communication skill.

Analog Line Voice Logger

Stackable USB powered device
Supports DTMF and FSK Caller-IDs
Browser-based user interface
Logs complete call details
Powerful search and reporting
Call record commenting and tagging
Advanced audio player
Backup/archiving capability
Alerts and client-side popups
Multi-user login facility
Audio compression capability
Export of audio files to MP3/PCM/GSM
Group-wise monitoring of calls
Phonebook and call statistics

ISDN PRI Voice Logger

Supports ISDN PRI on E1 trunks Easy to install on PC/Laptop State-of-the-art USB powered device Eliminates the requirement for a PCI/PCIe slot Built-in tap splitter for easy cabling Cascadable to combine multiple units Stereo audio logs of all calls Browser-based user interface Powerful search and reporting Advanced audio player Backup/archiving capability Phonebook and call statistics Multi-user login facility Audio compression capability Export of audio files to MP3/PCM/GSM.

VOIP lines VOIP Voice logger

Supports H.323 and SIP VoIP Calls
Supports G.729/G.711 codecs
Stereo audio logs of all calls
Browser-based user interface
Logs complete call details
Powerful search and reporting
Call record commenting and tagging
Advanced audio player
Backup/archiving capability
Alerts and client-side popups
Live call snoop
Phonebook and call statistics
Multi-user login facility
Audio compression capability
Export of audio files to MP3/PCM/GSM